Forum Discussion

cml-72702968's avatar
cml-72702968
Contributing User
9 days ago

Unable to login - back up in progress

Unable to login - back up in progress Good Morning,   Back-up was made last night and it took too long up to this morning. Now I am unable to log into MYOB; a message box pops up 'backup in progr...
cml-72702968's avatar
cml-72702968
Contributing User

Please help us to get this resolved because we need it today especially for invoicing and purchasing

Earl_HD's avatar
Earl_HD
MYOB Moderator
9 days ago

Hi cml-72702968 ,

Thanks for your post. I'd be glad to help you with this. Could you please reply with the last four digits of your serial number? Thank you!


Looking forward to your response.

Regards,
Earl

  • cml-72702968's avatar
    cml-72702968
    Contributing User
    9 days ago

    4317

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      9 days ago

      Hi cml-72702968 ,

      Thanks for your response. My apologies, but I can't seem to locate the serial number ending in 4317 from the email registered here on the Community Forum. Could you please send me a private message with the serial number instead? Thank you!

      Looking forward to your response.

      Regards,
      Earl

      • cml-72702968's avatar
        cml-72702968
        Contributing User
        9 days ago

        Hi Earl,

         

        I am not sure how to send you a private message.

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      8 days ago

      Hi cml-72702968 ,

      Thank you for providing the information via private message. I have successfully arranged an online script for your file that should fix the issue. Please log out and then log back in again.

      Thank you for your patience.


      Regards,
      Earl

  • cml-72702968's avatar
    cml-72702968
    Contributing User
    9 days ago

    Hi Earl, serial no. last 4 digits  are  “ 4317 “