Hey Shepai-8-2017 FionaS23 IhateMYOB
Thanks for your patience. We've been able to fix this up, your ability to Print/PDF should now be restored.
Hi Shepai,
Are you using the web browser? I was able to print & download a pdf of the invoices created two days ago but as of yesterday I am getting the same error. I can use the desktop and print & save as a pdf but that's annoying.
Hi Fiona,
I am using desktop. I have changed browsers Google or Internet Explorer but still the same issue. I definitely cannot print or even download to PDF. As suggested from a member in the Community, I tried clearing the cache twice, yesterday and this morning. MOCA virtual assistant does not have the choices of my problem, so I emailed support and still waiting for their reply. But if you had experienced the same, then something is wrong with the software. I am really really scared that MYOB will block this printing and download because we did not register for Secure Invoicing. We don't need it because our clients prefer print-out invoices that we include with the products they bought from us. I wasn't able to get a good sleep last night. I can access all the items in the dashboard except for the invoice printing and downloading.
