I have had a customer just advise me that they had the option of paying by card after they received our invoice but we have not received the payment. I have never set it up this way, ie have not set up online options with our bank account details only provided EFT details on the invoice, so not sure what is happening there. They are going to check their Visa card account to see if the payment went through ok. I use the desktop version of AccountRight Plus. Could this be possible? I will know more once they get back to me but if this has happened, where is the payment?
I want to add to my previous message. I have sent a copy of the invoice to myself and cannot see a link to pay online however it may look different at their end. I have also logged into the 'online' version of our MYOB account and checked the settings and there is definitely no set up for online payments so I have to wait until the customer gets back to me in case they are confusing it with a payment to another organisation. Or ask them to send me what they can see so I can try and sort it out.
So once again the subscriber has to waste time fixing an MYOB "update" gone so horribly wrong !
Hey DJ3
This page has more information on how online invoices work, hope that helps. Feel free to reach out if you have any questions!
