Forum Discussion

cleanoptions's avatar
cleanoptions
Experienced User
2 months ago

Unauthorised Invoice Online Payments Selection

Hi   Just want to know why MYOB decided to choose how our business gets paid without notifying us ?   MYOB have automated our payment preferences to online - whereby someone incurs charges to MYO...
SammiB's avatar
SammiB
Trusted Partner
3 days ago

Extremely wrong, if the MYOB system automatically made changes without the subscribers permission, Myob should be refunding the cost incurred for the transaction and reimburse $$ towards the time it cost to correct the issue.

Thankfully my client contacted me, this was only because he was stuck at part of the filling in process. I looked into it, and found the costs etc. 

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