Forum Discussion

cleanoptions's avatar
cleanoptions
Experienced User
4 months ago

Unauthorised Invoice Online Payments Selection

Hi   Just want to know why MYOB decided to choose how our business gets paid without notifying us ?   MYOB have automated our payment preferences to online - whereby someone incurs charges to MYO...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
4 months ago

Hi cleanoptions,

 

To clarify, MYOB will never activate any features or changes to your payment preferences without customer's consent. To rectify this issue, please reach out to our live chat agents through our virtual assistant MOCA or submit a case via MyAccount. Our team will be able to review your account settings in detail and assist in reverting any changes, if necessary.

 

Regards,

Sai

Lev0312's avatar
Lev0312
Experienced User
3 months ago

I've recently got the same issue. how do I proceed with this? I lost about $150

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator
    2 months ago

    Hey Lev0312 4Annette

    Can you please send through the relevant file details in a private message? I'll pass it onto the team to take a look into. 

    • Lev0312's avatar
      Lev0312
      Experienced User
      2 months ago

      Hi, I have already sent all details at support-request@myob.com (as per their request) 9 days ago (25-Nov). Haven't received reply yet. Can you help to speed them up please? Thank you

      • AmandaCL's avatar
        AmandaCL
        MYOB Moderator
        2 months ago

        Hey Lev0312 

        Thanks for letting me know, I'll follow up with the team now.

         

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