Forum Discussion

cleanoptions's avatar
cleanoptions
Experienced User
4 months ago

Unauthorised Invoice Online Payments Selection

Hi   Just want to know why MYOB decided to choose how our business gets paid without notifying us ?   MYOB have automated our payment preferences to online - whereby someone incurs charges to MYO...
Lev0312's avatar
Lev0312
Experienced User
3 months ago

I've recently got the same issue. how do I proceed with this? I lost about $150

AmandaCL's avatar
AmandaCL
MYOB Moderator
2 months ago

Hey Lev0312 4Annette

Can you please send through the relevant file details in a private message? I'll pass it onto the team to take a look into. 

  • Lev0312's avatar
    Lev0312
    Experienced User
    2 months ago

    Hi, I have already sent all details at support-request@myob.com (as per their request) 9 days ago (25-Nov). Haven't received reply yet. Can you help to speed them up please? Thank you

    • AmandaCL's avatar
      AmandaCL
      MYOB Moderator
      2 months ago

      Hey Lev0312 

      Thanks for letting me know, I'll follow up with the team now.

       

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