Hi Bluewave
Was MYOB able to resolve your case? We have the same issue where our default settings have online payments turned off but all invoices loaded through API from our external sales system override this allowing for online payment options (including BPAY) to appear on invoices. MYOB blames our external sales provider but they have assured me that no payment settings are being loaded from their import data. I'm stuck in the middle as each are pointing the finger at one another and MYOB is now ignoring all emails from me. Currently having to manually turn off on all invoices before sending to customers which is a significant strain on our finance team.
Hi CassG,
There was NO solution from MYOB to fix this problem, which is entirely their fault. I have been told to go back to Service M8, but they say they have no control over how MYOB invoices switch on an option that we have set to NOT ALLOW. I see there is also this same flaw with invoices generated entirely within MYOB system, but as a copy invoice from an older invoice. Very strange how the older invoice didn't have the Online Payments option, the system is set to NOT ALLOW Online Payments option, but the newly generated invoice ALLOWS them. AmandaCL said this would be raised with the relevant team - so what is happening there?? This (and our) issue must be fixed by this "relevant team" ASAP! We have done EVERYTHING right, and selected DO NOT ALLOW and still the option is allowed. This is so wrong, and our next action will be to DE-ACTIVATE Secure Invoicing so that we won't have to inadvertently pass along the Online Payments option that we do not want, but we won't be able to send invoices through MYOB. At least our invoices can be sent through the Service M8 app, and if I need to send copy invoices that are synched in MYOB, I will download the PDF and send an email from my own account. This is a very poor work-around solution. This whole fiasco screams under-cooked, untested, BETA product. It should never have been foisted upon us like this!
