Hi theguysthat,
Sorry this has caused confusion. If you’re referring to online payments, you can turn them off by going to Settings > Sales settings > Payment > Edit preferences, then deselecting Allow online invoice payments and selecting Save. This applies to new invoices. Existing invoices need to be edited and resent. More information is available in Turning online payments on or off. If this isn’t what you’re referring to, make sure to reach out to our support team through Contact Us.
Cheers,
Doreen
Thanks Doreen, I've already tried turning this function off, however it is already 'turned off'. It was never 'turned on' in the first place.
I have contacted the team (spoken with Maria who was very lovely to work with) who confirmed the issue, and she has raised a case for it as it could not resolve the issue
