Unsolicited survey on invoices
MYOB is displaying an unsolicited “How do you like to pay?” survey above our customer invoices. We have not authorised this promotional content and want it permanently removed from our online invoice...
Forum Discussion
I completely understand the purpose of the survey. However, there are other ways for MYOB to collect this information without using our customers and invoices to do so.
We pay a substantial subscription fee for MYOB, and I don't believe that gives MYOB the right to introduce unsolicited surveys into our customer invoices without our knowledge or consent.
The wording "How would you like to pay?" displayed prominently at the top of an invoice, including invoices that have already been paid, is extremely confusing for customers. We have already explicitly advised our customers which payment methods we accept, yet this survey is now leading them to question whether we are offering additional payment options.
I have now had four separate customers contact us questioning this survey. That is four unnecessary conversations caused by something we never requested, authorised, or even knew was being introduced.
Whether the survey is temporary, promotional or purely for research purposes is beside the point. Our customer invoices should not be used as a platform for MYOB to conduct market research without our explicit consent.
We did not opt in, we were not consulted, and we were given no opportunity to decline.
I am therefore requesting that this survey be removed from all of our invoices immediately, rather than being told to wait until November for it to end.
Can you please advise how we can opt out, or escalate this to someone who has the authority to remove it from our account?
