Capture app

Question

Hello,&nbsp;I have recently started using the capture app for our paper receipts that come in.&nbsp;I use MYOB accountright desktop version on a Mac with parallels.&nbsp;I capture the image and send it to the in tray no worries but when I go to enter the new purchase the screen opens blank so I can't get any details from it.&nbsp;Is there something I can do to stop this from happening?&nbsp;Thank you :)

genreve_s · Answer

Hi KF2,
&nbsp;
If it might be an issue with how the computer reads the data, try&nbsp;clearing your AccountRight cache and your computer's cache folder, as this could be causing the issue. If the problem persists after trying those steps, I recommend reaching out to the support team. You can create a support ticket from the MyAccount window or live chat through MOCA.
&nbsp;
Regards,Genreve

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Capture app - images not showing

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