I can’t select an existing customer in a new invoice on the invoices app.

Hi DanTopRung,

This issue can sometimes occur due to compatibility problems or app glitches. Here are a few steps you can try to resolve it:

• Check Compatibility: Ensure that your device's operating system is compatible with the MYOB Invoices app.
• Clear Cache: If you're using an Android device, try clearing the app's cache. Unfortunately, this isn't possible on iOS devices.
• Reinstall the App: Uninstall and then reinstall the MYOB Invoices app to see if that resolves the issue.
• Sync Issues: Sometimes, the app might not sync properly with the web version. Make sure your internet connection is stable and try syncing again.

If these steps don't work, make sure to reach out to our support team directly for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Regards,

Shella

Hi Shella,

Yes I am on iOS and am updated to the latest version 18.2.1.

I tried deleting the app and reinstalling already, didn’t do anything.

Cant clear the cache as apple, as you said.

I am at home on a Steady Wifi connection and it’s still doing it this morning. 

Thanks,

Dan

Hi DanTopRung,

Thanks for trying the workaround suggested. If the issues still persist, I highly recommend reaching out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Regards,

Shella

Still having exactly the same issue. Have to do invoices on computer then send them from phone. I can select customers on the webpage login but not on the app. Could someone please advise the solution to this. 

thanks

dan