MYOB Capture App not appearing in iOS app store

Hi - exactly the same experience here - it is super frustrating - PrueMYOB​ is it possible to get a time estimate of how long before it will available for redownloading?

I’m having a similar problem. 
How long before this app is fixed please?

Yes I am having the same issue . I deleted the app as it was not working properly. I went looking for it in the App Store snd it was not there!

very annoying how much longer before it is back??

HI Amanda

I have also had a clients employees that send their receipts in for reimbursement have this same issue

It is very disruptive to have a service that we fully invest in that then doesnt work and we have to find ways around it

I agree with Jozi, the app is much cleaner, quicker and simple as it sends the receipts right to where we need them

Can you please send out an alert as soon as this is fixed

Thanks

Susan

I am right that the problem still has not been fixed.

Hey pjderrick1960 and sdm_kelly,

Cheers for letting us know you’ve run into the same snag as Jodi. We've spotted an issue with the MYOB Capture app and want to get it sorted before popping it back up for you and the crew. We’re on the case, hunting down the fix, and as soon as she’s right, MYOB Capture app will be back in action in the App Store.

Cheers,

Doreen

I have had exactly the same experience.

Peter Derrick

Hi MYO Team, 

I have had same problem as Jodi; the app wasn’t working. I uninstalled but then found there was no Capture app available in the App Store. 

simon kelly

Hi Amanda,

Thank you for your reply, I appreciate your time. 

I have since been able to log in on my mobile device's browser to upload images of the hard copy invoice we receive, however I will note the app is much cleaner as it is quick and simple to adjust the borders and it automatically cleans up the image to look like a scanned document, whereas the photo option in the browser is just a photo. 

Hopefully the Capture app is up and running and available on the app store as soon as possible, as it is a fantastic app usually! 

With all the import and in tray difficulties today, has taken me a very long time to do what I would usually do in a couple of hours. I am sure there are many others in the same boat, and I am sure MYOB is working hard to fix it. 

Thank you once again for your reply. 

Hey Jozi​ 

We were made aware that the app wasn't working properly. We are in the process of resolving those issues and can confirm it will appear back in the app store once fixed. Sorry for the inconvenience caused in the meantime, I will make sure to update you as soon as I have more information.

In the meantime, you’ll still be able to upload receipts securely to your in-tray/uploads via the browser. 

Cheers, Amanda.