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JonesandCo's avatar
JonesandCo
Experienced User
7 months ago
Solved

MYOB Capture App not working

Hi - is anyone else having a problem with the MYOB Capture App. It asks me to log in which is not normal and when I enter my email and password I just get a message that my business can't be retrieved.  I can see from a search that others have had this issue in the past. MYOB and Teams seem to be working fine for me.

 

5 Replies

  • JonesandCo's avatar
    JonesandCo
    Experienced User
    6 months ago

    Thanks the problem got resolved by the end of the day and I was able to log in and use Capture as normal.

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    7 months ago

    Hey JonesandCo​ irene_2484​ davek​ 

    Thanks for taking the time to post. We are aware of an issue impacting some MYOB services and are working to resolve it as soon as possible. Updates will be posted over on the Status Hub, I would recommend subscribing to stay up to date.

  • davek's avatar
    davek
    Cover User
    7 months ago

    I'm getting the same as well. Tried uninstalling and reinstalling, clearing cache & data - no luck

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