Forum Discussion

Clark_Jodi's avatar
Clark_Jodi
Contributing User
3 months ago

Autobuild error.

Hi Everyone, we are again having issues with entering AutoBuilds which are appearing with an error message noting 'The value of your inventory may not be less than zero (item number Safescape EP - Fi...
Doreen_P's avatar
Doreen_P
MYOB Moderator
3 months ago

Hey Clark_Jodi,

 

It's a great observation from you where you're able to see the inventory value displays as "N/A" in the current value and average cost fields, which can lead to the error message you're seeing. To resolve this, we need to run a fix on your company file. Could you please provide the last four digits of your serial number and the company file ID? You can find the company file ID by going to Help > About MYOB AccountRight.

 

Best regards,

Doreen

  • Clark_Jodi's avatar
    Clark_Jodi
    Contributing User
    3 months ago

    Hi Doreen,

     

    Details are 7614 and ID 9.

     

    Thanks

    Jodi

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      3 months ago

      Hi Clark_Jodi,

       

      Thanks for this. I was able to run the fix over your company file. You can log out and then log back in to see the inventory items. If you still encounter any issues, you can reach out to our support team via our virtual assistant MOCA through myob.com/support or submit a case via My Account.

       

      Best regards,

      Doreen

      • Clark_Jodi's avatar
        Clark_Jodi
        Contributing User
        3 months ago

        Hi Doreen_P,

         

        Nothing has changed my end.  I will contact try to contact support directly.

         

        Thanks

        Jodi

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