Forum Discussion

raddle36's avatar
raddle36
Member
2 months ago

MYOB Assist only uploads 3 receipt captures

Hi

 

I tried to capture 8 receipts separately today. Assist indicates it has captured them but only 3 have ended up in Uploads.

 

I had the same issue the other day as well.

 

Is there a setting I need to change?

 

Thanks

3 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi raddle36,

    I’ve just sent you a private message. When you have a moment, please check your inbox and send through the requested details so we can continue investigating this.

    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi raddle36,

    Thanks for raising this. We can confirm this is a known issue in MYOB Assist.

    I’ve also reached out to our team to see whether there’s anything we can do from our side. As soon as I hear back from them, I’ll update you here.

    Regards,
    Earl

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