Entitlements not showing on Payslip (MYOB Business)

Hi Nic12,

I can see that the leave entitlements are not showing in the payslips. To show the leave balance on pay slips, kindly go to Payroll > Payroll Categories > Entitlements tab and then click the entitlement name > Make sure Pay Advice: Show leave balances on pay slips is ticked. I suggest looking at the calculation basis and making sure it has been set correctly for your employees.

Feel free to write a post if you need further assistance.

Cheers,

Jem

I'm having trouble with one employee; all others are fine. I have MOYB Business, too. When I go to payroll, there are no "payroll categories." It was working fine until July when it stopped appearing on the pay slip.  I noticed the year-to-date is showing zero for this employee too.

Hi mslcons,

Since the payroll categories aren't appearing for this employee, it could be related to how their profile or payroll details are set up.

Let's start by checking the employee's card details to ensure that all necessary payroll categories are assigned correctly. Also, please confirm that the employee's status is active and there are no missing or altered payroll settings that could affect the year-to-date totals. 

Regards,

Sai

If the problem happened in July it's probably because of the new payroll year. 

It seems that MYOB doesn't show the Leave Balance on payslips if there has been no new transactions on that Leave balance in the current financial year

I have the same problem.

Staff with a Long Service Leave balance have lost it from their payslips despite

1. "Show Leave Balance on payslip" is ticked and
2. the Reports and Forms preference is also ticked

The only current solution that I can see is for me to create fake payslips creating and then reversing transactions. 

These then have to be

1. reported to the ATO,
2. go on emailed payslips causing confusion to the employee and
3. appear on reports forever.

When are MYOB going to fix this so that the program does what is says it does ?

The way it got fixed on mine, was when the employee took some annual leave. the leave entitlements started to reappear! 

Yep, but that's not a fix, just the problem has been hidden til next July

My employees who have Long Service Leave can't see what they have in order to plan taking their Long Service

MYOB need to fix this properly.

They've ignored it or blustered it away every time it's been bought up on this forum for years and years

Instructions relevent for MYOB Business online/web browser version would be SUPER useful.  I am having this issue but do not use the desktop app and don't see the above options.

Hi VenesserO,

I would recommend checking that the categories are correctly set up and assigned to the relevant employees. Additionally, please see this help page for more information that you may find helpful: Leave and entitlements

Regards,
Earl