Approve timesheet using MYOB Team Mobile App

Question

Hi,&nbsp;&nbsp;I have set up a manager to approve time sheet at a Location in MYOB Team. I have sent the manager an invitation.&nbsp;&nbsp;This manager has accepted the invitation and installed the MYOB team app on her mobile phone.&nbsp;&nbsp;When she goes to "Timesheet approval", it just keeps loading. After a minute, it went back to the sign-in page.&nbsp;&nbsp;How can this manager get this working on her phone?&nbsp;&nbsp;Many Thx&nbsp;

cheer · Answer

Hi,This is my 3rd week paying my staff after the upgrade.&nbsp;&nbsp;Last two weeks, the approved hours in MYOB team get shown when I create payrun.&nbsp; This is what is expected.&nbsp;&nbsp;This week. The hours approved in MYOB Team doesn't show up when I create a payrun.&nbsp;&nbsp;Does anyone know why?&nbsp;&nbsp;Many ThxCheer

samaram · Answer

Hi&nbsp;Cheer&nbsp;
&nbsp;
I can see from your account that you were able to speak to our inbound support team and reached a result.
&nbsp;
I trust that this query has been sorted.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
&nbsp;

cheer · Answer

Hi SamaraM,&nbsp;&nbsp;First of all, thanks for looking into this. It must be a lot of work going through all the logs. Not easy. Thx&nbsp;&nbsp;I have contacted the support team multiple times for various issues in December.&nbsp;&nbsp;This one hasn't been fixed. I still can't approve time sheets on the Mobile App. as a manager, despite this function is on the phone. After I click on the approve time sheet function, it just keep loading and doesn't get anywhere. I left&nbsp;&nbsp;I was advised to approve on a web browser as the business owner, rather than the Manager.&nbsp;&nbsp;RegardsCheer Chen

samaram · Answer

Hi&nbsp;Cheer&nbsp;
Sorry to hear that you have had that the issue is still ongoing. If you have been added to the admin portal, but not as an approving manager - that would be why you are not able to approve timesheets.
&nbsp;
Can you open the admin portal (team.myob.com), then open the Location and invite yourself as an Approving Manager, then&nbsp;Add Employees under your name, and try again.
&nbsp;
If that does not resolve your issue - I also recommend uninstalling and reinstalling the app on your device.&nbsp;
&nbsp;
Let me know how you get on with the above troubleshooting or if you are still receiving the error, please include a screenshot of the error.&nbsp;
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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Approve timesheet using MYOB Team Mobile App

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