Forum Discussion

ToddTrades123's avatar
ToddTrades123
Contributing User
1 year ago

Employee unable to access MYOB Teams Mobile App

An employee we've had using MYOB Teams Mobile app to record his timesheets, can now suddenly not access the app, despite no apparent changes. The message he gets: - "A problem occurred attempting to ...
Shella_A's avatar
Shella_A
MYOB Moderator
1 year ago

Hi ToddTrades123,

 

Thanks for troubleshooting the MYOB Team App. Try removing the employee from the location and re-inviting them. Also, ensure they have the latest version of the MYOB Team app and that their phone's operating system is up to date. If they still can't access the app and keep receiving an error message, please reach out to our support team to check this further. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

 

 

Kind regards,

Shella

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