Forum Discussion

Contributing User

2 years ago

MYOB teams app - no break option showing

I have recently set up my client on MYOB team for their 2 locations to start using timesheets through there and have noticed a few problems - It doesn't pull through their Sat or Sunday rates when they work a weekend - only base hourly rate. Also - I gather the same probem will occur during public holiudays - it will pull through only their base hourly rate?

Most annyingly, the team in one store set up using iphone and they can add their breaks. While the staff in the other store just happen to be using andriod phones - they can add their hours but their is no option to add breaks. I am not sure if this is a coincidence or an android app problem? It only gives option of start time and finish time - then total hours. Anyone else come across this?

25 Replies

Earl_HD
MYOB Moderator
2 years ago
Hi shannons,

We're aware of this issue, and for now, the current workaround involves setting up the location again. We've escalated this to the appropriate team for a permanent solution. While we don't have an exact timeframe for the resolution, rest assured that our development team is actively addressing it for inclusion in a future update.

Feel free to post again, we're happy to help!
Regards,
Earl
ShannonS
Contributing Cover User
2 years ago
Thanks Earl - good to hear.

Unfortunately we have attempted to create a new location and this hasn't resolved the issue for us.
Earl_HD
MYOB Moderator
2 years ago
Hi shannons,

We apologize for the inconvenience. We will provide an update once we have resolved this issue in our upcoming release. Meanwhile, should you have any additional questions, please don't hesitate to reach out, and our team will gladly assist you.

Regards,
Earl
ShannonS
Contributing Cover User
10 months ago
Any update on this Earl? We now have this issue happening with multiple clients using the team app - unable to enter break times regardless of timesheet settings. Have setup multiple locations and all not working.
Earl_HD
MYOB Moderator
10 months ago
Hi shannons,

Have you tried to do some basic troubleshooting? Please try uninstalling and then reinstalling the MYOB Team app to see if it resolves the issue. If the issue persists, we recommend reaching out to our support team directly. You can contact them on Live Chat via our virtual assistant at MOCA or by submitting a support case via My Account.

Regards,
Earl