Timesheets- Approving on mobile app - error
Hi does anyone know I'd there is an ongoing issue with timesheets? We have not been able to access to approve via the mobile app for few weeks. Error message is: TIA
Forum Discussion
Hi Shella,
Thank you for your response. We have been using the timesheet function without an issue for at least a year, so there should not be any issues with employees, managers, or locations. The issue is before accessing any part of the timesheet system. Could there be anothe r solution?
I am the admin. The manager cannot approve.
Thanks
Sam
Hi SamP3,
Thanks for getting back to us! It doesn't seem like the issue is related to employees, managers, or locations. Since the problem happened before you could access any part of the timesheet system, it might be due to system settings or permissions. I suggest reinstalling the MYOB Team app on your device and clearing the app's cache and data for Google Play Store/App Store, Google Play Services, and Download Manager. Also, make sure your Android or iOS version is up-to-date.
If the error continues, please partner with our live chat support so they can further investigate. To connect with a live chat agent, please start by contacting our virtual assistant, MOCA, through myob.com/support. If MOCA is unable to resolve your issue, it will transfer you directly to our live chat team for further help.
Cheers,
Princess
