Forum Discussion

RuffyBlue's avatar
RuffyBlue
9 months ago

MYOB Offline Files

I was advised by a MYOB sales representative that all MYOB offline files will cease before the end of 2024 and that I can pay $10.00 per month per offline file to move online, but I must agree to this before 30 June 2024 or the individual fees will be much higher from 1 July.  Is this true?  Are there no other options for subscribers who do not wish to move their cashbook files online with MYOB?

 

Why does MYOB not acknowledge that there are remote communities, cattle stations and businesses in Australia that do not have a reliable internet service and support them by allowing us to continue to use offline files?

 

I do not understand why MYOB cannot offer the opportunity to buy offline MYOB AccountRight software rather than this continual push by leading companies throughout the world to forcer us all to go online.

 

Please can you clarify if the closure of offline files is true?  If this is true why did I not receive written communication from MYOB clearly setting out what MYOB proposes to change?

  • Liz_A's avatar
    Liz_A
    Valued User
    9 months ago

    Hi RuffyBlue 

     

    What sort of offline files are you referring to? If it is an older version that you have a perpetual licence for, then MYOB have previously stated that they will continue to confirm these files. The sales rep's have been known, on more than one occasion, to "misinform" customers so you should persist with asking on here for an answer so that you have a written response. It's a good idea to keep a screenshot if they do advise that you can continue to use your file as they also archive threads and you can't see these anymore. There is an alternative provider for confirmation of Legacy MYOB files if this is what you have and you can contact me at majubawest@hotmail.com for more information if required.

     

    Cheers

    Liz

    • LC2223's avatar
      LC2223
      Contributing User
      7 months ago

      Hi Liz_A 

       

      I hope you don't mind me asking on this thread.

      Have you got more information that older desktop/offline/non-cloud-based files (eg v19 or other non-cloud-based) will continue to be able to be confirmed and continue being used? 


      Looking forward to hearing from you.

      Thank you. 

      LC

      • Liz_A's avatar
        Liz_A
        Valued User
        7 months ago

        Hi LC2223 

        I haven't asked on here recently as all of my v19 files are continuing to confirm and I haven't received any emails from MYOB to tell me otherwise. Several years ago, MYOB tried to force users over to paid subscriptions by telling them they would no longer be able to confirm their files and the users threatened a class action based upon the Perpetual Licences for the files. As a result of this, MYOB agreed to continue confirming the files at that time. The posts for this have been removed (or archived) on the Forum so there may still be a risk that MYOB will choose to reverse their decision. However, should they decide to do this, there is an alternative solution as I said but I can't mention it on here which is why I suggested contacting me at majubawest@hotmail.com  if necessary.

        Cheers

        Liz

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