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KBookkeeping's avatar
KBookkeeping
Experienced Cover User
4 years ago
Solved

Partner Dashboard

Hello, I am in the middle of working on a file and now suddenly I am receiving a system error on the file.  The file is still appearing in my partner dash board but I am unable to access it.  If I a...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi MBJackie,

     

    Thank you for your post and welcome to the Community Forum!

     

    You could either reverse the pay and reprocess it with the correct categories, or, process a leave adjustment to correct the accrual balances, help article below:

     

    Please let me know if you require further assistance with this - happy to help!

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Steven_M's avatar
Steven_M
Former Staff
4 years ago
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Hi KBookkeeping 

 

Sorry to see that no one has offered their assistance with your enquiry. Have you managed to get that resolved?

KBookkeeping's avatar
KBookkeeping
Experienced Cover User
4 years ago
Copy LinkReport

Hi Steven,

Yes, I had to wait till morning and ring MYOB to have it sorted out.  It apparantley something to do with the upgrade of the file, it had cause some issue in the back ground.

Thank you for replying.

Regards

Ursula

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User","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:29549":{"__typename":"User","id":"user:29549","uid":29549,"login":"KBookkeeping","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:173"},"email":"","messagesCount":24,"biography":null,"topicsCount":13,"kudosReceivedCount":6,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2011-08-03T10:44:02.483+10:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:723992":{"__typename":"ForumTopicMessage","uid":723992,"subject":"Partner Dashboard","id":"message:723992","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:29549"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MYOBAdvisor"},"conversation":{"__ref":"Conversation:conversation:723992"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:723992"},"body@stripHtml({\"truncateLength\":200})":" Hello, I am in the middle of working on a file and now suddenly I am receiving a system error on the file.  The file is still appearing in my partner dash board but I am unable to access it.  If I a...","body@stringLength":"378","rawBody":"

Hello,

I am in the middle of working on a file and now suddenly I am receiving a system error on the file.  The file is still appearing in my partner dash board but I am unable to access it.  If I attempt to access via app.myob.com it is no longer appearing on this list?

Can someone assist me here as this is very urgent.

Regards

Ursula

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Hi Steven,

Yes, I had to wait till morning and ring MYOB to have it sorted out.  It apparantley something to do with the upgrade of the file, it had cause some issue in the back ground.

Thank you for replying.

Regards

Ursula

","body@stringLength":"260","rawBody":"

Hi Steven,

Yes, I had to wait till morning and ring MYOB to have it sorted out.  It apparantley something to do with the upgrade of the file, it had cause some issue in the back ground.

Thank you for replying.

Regards

Ursula

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Hi KBookkeeping 

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\n

Sorry to see that no one has offered their assistance with your enquiry. Have you managed to get that resolved?

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"151","postTime":"2021-09-28T06:52:08.049+10:00","lastPublishTime":"2021-09-28T06:52:08.049+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":1830},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:beta/community:myobboard:MYOBAdvisor/message:723992/message:724980","readOnly":true,"editFrozen":false,"body@stringLength":"358","rawBody":"

Hi  

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\n

Sorry to see that no one has offered their assistance with your enquiry. Have you managed to get that resolved?

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