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Tedn's avatar
Tedn
Member
21 days ago

Contacting support is a joke - want to move serial number to another entity

I cannot express the frustration i am currently experiencing in trying to contact someone, anyone at MYOB.

I've lodged online requests - nope, called 1300 number and both times after literally wating 90mins just gave up.

 

Is anyone else experiencing pain getting through to them after they forced us to "try" and move our files online.

 

Or could someone please offer a suggestion on how i can get my issue resolved. I really do need to speak to someone about it.  I have two serial numbers, 3 subscriptions and am trying to cancel one to move to another entity

2 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    16 days ago

    Hi Tedn,

     

    Sorry for the late reply, and thanks for your patience while we looked into this. I’ve checked your case and can see that we already sent you an email with the instructions on how to send through your backup file. Once we receive the file, we’ll be able to go ahead with the changes. If you haven’t seen the email yet, it may be worth checking your junk or spam folder as well. 

     

    Regards,

    Sai

  • beck4005's avatar
    beck4005
    Member
    21 days ago

    You can try there chat bot but i doubt you will get anywhere or consider moving to XERO. Most accountant and bookkeepers recommend using XERO. 

    1million MYOB user pay monthly for no service support and it only seems to get worse 

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