Please reply to me urgently.
We have been billed $330 for 2 subscriptions for consecutively 4 months since June 2026 but we only have one subscription. Emailed to support, created tickets multiple times for months but no one reply or response. Please get back to me urgently and fix this and issue refunds. This is really unacceptable. What happen to your support team?
I didn't receive any email at all, we do not have 2 datafiles but MYOB charged me for two, this is ridiculous.
Hi Sue1234,
Sorry this has taken so long, especially with the duplicate charges continuing to appear. We’ve followed up your support request with the team that handles these account and billing queries so they can look into the additional subscription charges and your refund request. Please keep an eye on your email, including your spam or junk folder, for their update.
Cheers,
Doreen
