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tilly7175's avatar
tilly7175
Contributing User
2 days ago

Google authenticator

I am unable to log in as every time I put my google authenticator numbers in myob tells me the numbers are not valid. Have also tried to set up passkey and that's not working either. Have tried 2 dif...
Genreve_S's avatar
Genreve_S
MYOB Moderator
1 day ago

Hi tilly7175, 

 

Thanks for explaining what you’ve tried. Since your Authenticator codes and passkey aren’t working, the next step is to reset your 2FA.

 

Please go to https://www.myob.com/au/contact-us and open MOCA, our virtual assistant, without signing in. Choose the 2FA reset option and follow the identity-check steps. Once it’s reset, sign in again and set up your Authenticator app. We also recommend adding SMS as a backup and saving your recovery code.

 

More info: https://www.myob.com/au/support/login-and-2fa/getting-help-with-two-factor-authentication

 

Regards,

Genreve

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