MYOB Maintenance
Good morning,
Is anyone aware of the following? Both Desktop and Browser, since yesterday evening. I have not seen nor can find any correspondence.
and no scheduled maintenance - just t...
Forum Discussion
Would you please confirm when, how, and to whom the scheduled maintenance — described as “scheduled maintenance which ran slightly overtime and affected your ability to login around 9am NZST” — was communicated?
Please provide:
- The date the notification was issued
- The communication channel used (email, in-product alert, status page, etc.)
- The subject line of the notice
- A copy of the communication, if possible
We had no prior awareness that MYOB would be unavailable. This meant staff were allocated to payroll and compliance tasks, only to be locked out of the system without explanation.
With PayDay Super obligations now in force and payroll functions being time-critical, system access is not optional — it is fundamental to meeting statutory deadlines. Even the ATO publishes forward maintenance schedules so practitioners can plan accordingly.
The issue here is not that maintenance occurs — we understand that. The issue is the absence of clear, proactive, and prominent communication enabling businesses to make contingency arrangements. Sales and promotional emails are distributed regularly; therefore, the capability to issue advance outage notices clearly exists.
Given the compliance implications for BAS agents and employers, I would appreciate a detailed response outlining:
- Why advance notification did not reach clients
- Why the outage was not clearly reflected on the status page
- What process changes will be implemented to ensure future planned maintenance is communicated prominently and in advance
This is not a minor inconvenience. It directly impacts our ability to meet payroll and superannuation obligations on behalf of clients.
I look forward to your prompt and transparent response.
Hi NikkiParsons ,
Thank you so much for your continued feedback – it’s genuinely helpful, and I really appreciate you taking the time to share your experience. I completely understand how frustrating this has been for you and other MYOB customers, and I want to acknowledge the impact it’s had.
I’d like to clarify what’s been happening, as there are two separate situations that overlapped during this time:
Issue one > Scheduled maintenance
You’re absolutely right that this maintenance, which took place overnight on the 23rd, affected your ability to sign in on the morning of the 24th. It was scheduled to finish by 9am NZDT, but I understand it continued to affect logins until around 9:30am.
This maintenance is part of the upgrades we’re making to improve the MYOB experience – something I’ve shared more about here. Because we’re updating customers in stages, not everyone was affected, but I completely understand that doesn’t make it any less frustrating when you are.
You’ve also raised a really fair point about communication. The login message and my earlier announcement both directed customers to our status page for updates, and you're right, there was no notification posted there for this maintenance.
I’ve already raised this with the team to make sure future maintenance is properly reflected in Status Hub, so we can keep everyone better informed.
Issue two > Incident affecting payroll access or processing
This issue was first reported on 24 February, and it took time to fully understand what was happening and how many customers were affected.
Initially, we saw a mix of experiences, some customers could still process payroll in their browser, others found that deleting and retrying a payrun worked, and some couldn’t access payroll at all. This made it more complex to pinpoint the root cause.
An update was posted to our status page on the morning of 25 February, which you can still view here.
You also asked why advance notice wasn’t given, especially with BAS implications, and you're right to expect transparency. Because this was an unexpected incident rather than planned maintenance, we weren’t able to notify customers in advance, but I completely understand the stress that causes when you're relying on the system.
I want to apologise again for the disruption and frustration this caused you earlier this week. Your feedback helps us improve, not just in how our systems perform, but in how we communicate with you.
If you’d like to discuss how these recent events specifically affected your business – or if you’d prefer to make a formal complaint – you’ll find all the contact options here, including how to escalate your concerns.
Regards, Mike
Hi Mike,
Your reply was only two months ago. Yet, here we are again unable to access MYOB for the whole weekend with no advance warning from MYOB via email or when logging into MYOB. The really grating issue that we do have a notice from MYOB about not being able to work offline. How can we have a notice of MYOB when logging in about taking something away, yet no notice for a whole weekend of scheduled maintenance. We had a 10% price hike a few months back. Sorry, not good enough.
Regards, Bronwyn
