Hi there
When I go into Pay Superannuation to make the super payment for the prior week earnings, I change the Payment start / end date, add additional information on the memo line, tick all then it just disappears??
Cannot authorise, just blank?
Any thoughts.
Regards
Gill Colson
Hi Earl
this is an issue with the desktop and browser - they are investigating apparently.
Hi Tasqua,
Thanks for sharing this. This does seem a bit unusual and may need some further checking on the back end.
As a first step, we’d suggest clearing your AccountRight cache to help rule out any software discrepancies that might be affecting how the page is displaying or behaving. If the issue remains the same after that, please reach out to our support team so they can investigate this further from the back end. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
Also having the same issue.
Jen
Hi umps,
If you’ve already cleared the AccountRight cache and you’re still running into the same issue, it’d be best to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can take a closer look with you.
Regards,
Sai
There is an issue - apparently with syncing between desktop /browser ARPlus cloud.
