Refusing to cancel my subscription on time and making it hard to cancel and using deception

I have been trying to cancel my subscription for a month while having to sit on hold for hours at a time, i have given up . even asked for a call back only to be put on hold again  after 30 mins i hung up.  i ended up getting someone who said i can't help you, and said to put my phone on speaker while waiting..... i'm loosing business while having the phone busy for hours at a time. im just simply refusing to pay the monthly fee..