Forum Discussion

KokSeng's avatar
KokSeng
Experienced User
22 days ago

Urgent Complaint – Continued Billing After Subscription Cancellation

Dear MYOB Support Team,

 

I am writing to raise a serious complaint regarding the continued billing of my MYOB subscription.

 

I cancelled my subscription several months ago and was informed that there would be no further charges. However, I have now received another billing/payment charge from MYOB.

 

I have also tried contacting your support line and sending emails regarding this matter, but unfortunately, I have been unable to reach anyone or receive any response. This is extremely frustrating, especially as the subscription was already cancelled and I was assured that no further charges would be made.

 

Please investigate this matter urgently and provide the following:

 

An explanation as to why I am still being charged after the subscription was cancelled.

 

Written confirmation that my subscription has been fully cancelled and that there will be no further charges.

 

I would appreciate your immediate attention to this issue and a prompt written response confirming that the matter has been fully resolved.

Thank you.

Best regards,

Kok Seng

6 Replies

  • Andrew_L_2026's avatar
    Andrew_L_2026
    Experienced User
    16 days ago

    Why is this taking sop long MYOB? There are many more customers all saying the same thing, myself included 

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    17 days ago

    Hey KokSeng​ 

    An email was sent to you on the 21st of April confirming your subscription is no longer active. I've escalated the billing charges you mentioned in your post to the billing team to resolve accordingly - you can disregard the invoices received between now and when your subscription was cancelled. 

  • KokSeng's avatar
    KokSeng
    Experienced User
    18 days ago

    Hi AmandaMYOB​ , thanks for your reply.

    I would like to follow up, as I still have not received email confirmation that the incorrect billing has been removed.

    Could you please confirm that the outstanding/incorrect charges have been cancelled and fully terminate my MYOB account? I do not wish to receive any further billing or charges from MYOB.

    Please provide written confirmation in email once this has been completed.

    Thank you.

  • ipechorin's avatar
    ipechorin
    Member
    19 days ago

    Not surprised, had pretty much the same rock-bottom / non-existing level of support from MYOB. Zero online support, zero email support.

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    20 days ago

    Hey KokSeng​ 

    I can confirm your subscription has been cancelled and have escalated the ongoing invoices to the billing team to resolve accordingly. Sorry for the inconvenience caused.

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    21 days ago

    Hey KokSeng​ 

    Thanks for providing this detail, I am following up with the cancellation team for you now. Will come back to you with an update as soon as I have more information! 

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