Urgent Complaint – Continued Billing After Subscription Cancellation

Dear MYOB Support Team,

I am writing to raise a serious complaint regarding the continued billing of my MYOB subscription.

I cancelled my subscription several months ago and was informed that there would be no further charges. However, I have now received another billing/payment charge from MYOB.

I have also tried contacting your support line and sending emails regarding this matter, but unfortunately, I have been unable to reach anyone or receive any response. This is extremely frustrating, especially as the subscription was already cancelled and I was assured that no further charges would be made.

Please investigate this matter urgently and provide the following:

An explanation as to why I am still being charged after the subscription was cancelled.

Written confirmation that my subscription has been fully cancelled and that there will be no further charges.

I would appreciate your immediate attention to this issue and a prompt written response confirming that the matter has been fully resolved.

Thank you.

Best regards,

Kok Seng