Waiting on Hold for 3hrs+
Has anyone had this issue? Last week unfortunately I had some issues to resolve and had to spend this time on hold. This MYOB is asking for very pesonal information eg drivers licences, passport, b...
Forum Discussion
You've shifted the "Support" to oversees (Phillipines) - for the sake of trying to save money on wages in Australia, you've sacrificed quality of customer service. MYOB used to be easy to call up and resolve issues, now wait times are always 2,3 or 4 hours - absolutely appalling!!! They aren't even always able to resolve the issue - like mine today - he made it worse! I called as I could not generate reports, MYOB Accountright App kept crashing as soon as I tried to generate a report - could do everything else. I gave your support person TeamViewer access (which I regret doing as they also have access to all my computer files etc!) and he made the issue worse. I now cannot log into my app AT ALL!!!!. I've deleted it and reloaded Accountright from scratch but it will not let me log in. I can only access your Browser version which is a horrid way to work on my Company File and I refuse to use it. I want access to the app again. I have logged 3 online support requests marked urgent, nothing - crickets...I am once again on hold (after doing it this morning for over 2 hours) - up to 1hr & 2 mins so far - absolutely disgraceful support - save the stock standard response too of "our team are experiencing higher than normal volumes of calls"..blah blah blah... you don't put enough staff on and those that you do are overseas. Your brand is quickly losing credibility I can tell you. I'm paying for a service that isn't being provided! Respond to my online support request, answer the phone - do something. I need to access my Company File via my app on my computer urgently. I have work to do!
PS I'll be paying your head office in Cremorne a visit IN PERSON if this isn't resolved I can tell you!!
Hey Jaydana1
The team have arranged to give you a callback this afternoon, all further communications will be emailed to you on the contact email provided at the time of raising your case.
Thank you for your response, it is now 4.25pm, I hope they definately do call me back today. I will hang up this call that I have been on hold for now for 2 hours, 20 minutes and 4 seconds. I definately need this resolved today though. I have not done any work since that "support" person totally stuffed up my app access!!!!
Hi Jaydana1
I will follow up with the team for you to make sure we get a resolution as soon as possible. I will provide you with an update here as soon as I have more information.
