What Has Happened To Support?

Well, as a lot of people have been reporting, my case was closed without any help or closure.  It took 8 days and that was Priority Support. This was part of the response I received:

We are sorry it has taken this long to get back to you.

We have been working through an internal issue that affected how some support requests were routed and monitored, and your enquiry was one of those impacted. This routing issue has now been resolved. 

We have also put additional safeguards in place, including closer monitoring of delayed cases and improved queue handling, to help prevent this from happening again.

I am checking whether you are still experiencing the issue related to superannuation.

They sent me an article to read through, even though I had requested phone support.  Just Lazy.