Forum Discussion

Greenfrog's avatar
Greenfrog
Member
14 days ago

wrong account subscription payment

I received a MYOB notice that my subscription was in arrears, rather strange as I always pay by DD. I proceede to pay July and August 2026 subscrition to the wrong account. Subsequently my account has been partially disabled, with no access to bank feeds. Usually I pay by direct debit but July/August 2026 were not made. A week went by  and I had no help from  "myob.com/billing-help" and the MOCA bot. Please help to rectify this probem , it is rather urgent as I had no luck with the MYOB/Help ! 

Rosine

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    11 days ago

    Hi Greenfrog,

     

    Thanks for explaining what happened. I’m sorry this has left you without access to your bank feeds, especially after you tried to resolve the overdue subscription.

    As the July and August payments were made to the wrong account, our Billing team will need to locate those payments and allocate them to the correct subscription account before your access can be fully restored. You can contact our support team through the different options available here.

     

    Regards,

    Sai

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