wrong account subscription payment

Hi Greenfrog,

Thanks for explaining what happened. I’m sorry this has left you without access to your bank feeds, especially after you tried to resolve the overdue subscription.

As the July and August payments were made to the wrong account, our Billing team will need to locate those payments and allocate them to the correct subscription account before your access can be fully restored. You can contact our support team through the different options available here.

Regards,

Sai