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Leah_W's avatar
Leah_W
Contributing Cover User
6 years ago

MYOB Payroll "directory does not exist"

Hello   I have installed MYOB payroll on my PC but when I open the program I get the message "The Directory C:\Users\Public\Data\MYOB\Payroll does not exist.  Would you like to change the path you ...
  • Leah_W's avatar
    Leah_W
    6 years ago

    I finally managed to get through to the help desk (I had to dial AU first and be transferred).

     

    Turns out the program needed to be run with Administrator access.  Right-clicking on the program shortcut to open the properties of the program I needed to go to the Compatability tab and click the Settings box for Run this program as an administrator.

     

     

    Next challenge will be to run the data file from the server, which I should be able to do quite easily.

     

    Thanks for your help.

     

     

jenniek's avatar
jenniek
Ultimate Partner

Hi Leah_W Steven_M

Do you have a server and a common My Documents location? - this will cause the location you mention to not exist. I then created that location for the initial installation - then moved the data folder to the server. A bit tricky as its technically not an installation MYOB supports - but use this in our office and have lots of clients doing this.

 

Leah_W's avatar
Leah_W
Contributing Cover User
6 years ago

Hi Jennie

We would eventually like to put the files on the server, but I just wanted to get it working on my local machine first, so I don't think that this is causing the issue.  Are we able to choose where the data file is stored?  Am I right to assume that MYOB Payroll is not an online product?

 

My colleague has since been able to install the program on her machine, which is good, but I was hoping to do the set-up first before she used the file.

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