Payroll - unable to sign in
I am unable to sign in to Payroll, couldn't sign in all night last night and again this morning. Just keep getting this error message: This page isn’t working essentials.myob.co.nz is currently u...
Forum Discussion
Hello Everyone,
Thank you for your post and we apologize for the inconvenience if you are getting an error in processing your Pay runs. The connection error might be due to the DNS settings. To change to Google DNS. The below steps are based on a basic network setup. In a corporate environment, you should check with your IT department before making any changes.
- Close AccountRight
- Press the windows Start key on your keyboard (between the Ctrl and Alt keys).
- In the search box, type Network and Sharing Center
- Click Network and Sharing Center.
- Click Change adapter settings.
- Right-click on your active network connection (the one you're currently using for internet access) and choose Properties.
- In the list of items, click to highlight Internet Protocol Version 4 (TCP/IPv4) then click Properties.
- If any details are displayed under Use the following DNS server addresses, take a note of these details.
- Select the option Use the following DNS server addresses, then enter the following details:
Preferred DNS server: 8.8.8.8
Alternate DNS server: enter the value for your IPv4 Default Gateway which you noted in the previous task. If this information was NA, enter 8.8.4.4 - Click OK and close all windows.
- Start AccountRight and open your company file.
If you're still experiencing issues (you might need help from an IT professional).
Also, if you are using Essentials file or MYOB Business make sure to login via app.myob.com.
Feel free to write a post if you need further assistance.
Cheers,
Jem
