Forum Discussion

BenchCBS's avatar
BenchCBS
Experienced Cover User
7 months ago

Payroll Activity Report not matching Payroll Register or STP Payroll Summary

In August 2023, we had a permanent employee leave after just a couple of months. At the time, he was just paid out for his unused annual leave and leave loading without doing a 'Final pay', so PAYG w...
BenchCBS's avatar
BenchCBS
Experienced Cover User

We had already processed pay runs for this year when the error was found so I am unable to change the employees pay history.

Jemar_C's avatar
Jemar_C
Valued User
6 months ago

Hi BenchCBS,

 

Thank you and I understand the issue still occurs even after doing the $0 pay and update event. This might need an in depth troubleshooting. You may ask MOCA, our virtual assistant click the chat bubble at the bottom of any help page and ask a question. If MOCA can't help, you'll be guided to our other support options, including live chat.

 

Feel free to write a post if you need further assistance.

 

Cheer,

Jem

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