Forum Discussion

Karnel's avatar
Karnel
Experienced Partner
11 days ago

Payroll error message

Hi, Anyone getting this message and how can you fix??

 

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 315a1741-96aa-47ab-879e-bceef242eced.

 

Thanks

1 Reply

  • Shella_A's avatar
    Shella_A
    MYOB Moderator

    Hi Karnel

     

    It looks like this error message is a general one and can occur due to various reasons. To fix this, open the employee record and open the Payroll Details section. Open the Leave tab and click Save. This updates the background information to allow the payments to be recorded. If you receive the same error after clicking Save on the Leave tab, clear the cache on the browser. Let me know if you have other queries!

     

     

    Kind regards,

    Shella