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TamaraB's avatar
TamaraB
User
4 years ago
Solved

Accountright 2020.2 Issue - Can't Apply Credits to Sales "Settle returns & credits"

Hello,

 

Since we upgraded to 2020.2 (online) whenever I try to apply a credit to a sale it doesn't list the unpaid invoices in the "Settle returns & Credits" screen. 

 

I checked the sales register and both the unpaid and credit invoices are under the same customer.

 

I need this working ASAP - please help?

 

Tamara

2020.2
AccountRight
credits
issue
  • H-TS's avatar
    H-TS
    4 years ago

    Hi TamaraB 

     

    If you use categories, then the category on the credit and invoice also need to match. Otherwise, I have no idea. :)

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  • H-TS's avatar
    H-TS
    Trusted User
    4 years ago

    Hi TamaraB 

     

    If you use categories, then the category on the credit and invoice also need to match. Otherwise, I have no idea. :)

    • TamaraB's avatar
      TamaraB
      User
      4 years ago

      This must have been the issue, I got around it ina  very strange way, but I will try this next time.

       

      Thank you!