Forum Discussion

Karadoc's avatar
Karadoc
Experienced Cover User
2 years ago

Accountright and invoices now missing logo when emailing

Hi, I am using account right and all of a sudden the emails are going out blank with no logo when sent directly from myob, they where working fine up until yesterday.    Any ideas as to why this i...
  • Karadoc's avatar
    Karadoc
    2 years ago

    Hi Princess_R

     

    I have now resolved the issue, apparently in the print/email invoices area the default invoice had changed to a blank page, not sure why but once the correct template was applied it fixed the issue.

     

    Thank you for your assistance, much appreciated!

Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi Karadoc,

 

I hope you've had a good day! I would just like to follow up regarding your concern about the missing logo when emailing to see if the workaround I've offered has helped you resolve the issue. If you're still encountering issues with the invoice logo, please let me know. I'm here to help you further and ensure that I've addressed your concerns.

 

Cheers,

Princess

Karadoc's avatar
Karadoc
Experienced Cover User
2 years ago

Hi Princess_R

 

I have now resolved the issue, apparently in the print/email invoices area the default invoice had changed to a blank page, not sure why but once the correct template was applied it fixed the issue.

 

Thank you for your assistance, much appreciated!

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi Karadoc,

     

    Thank you for getting back to us and letting us know that your issue has been resolved. I appreciate you taking the time to update this post. Please feel free to create a new post again if you need help in the future. I'm always here, happy to help.

     

    Cheers,

    Princess

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