Forum Discussion

DebPMQ's avatar
DebPMQ
Member
3 months ago

AccountRight System is too slow .. again !

Two users in AccountRight online, for over Twenty years ..
No recent hardware or software changes
Once again, we are having to try clearing cache, log out of MYOB and re-login .... the usual MYOB Help that does not help !
We simply wish open/update files such as Customer Sales invoices, Supplier Purchase invoices - you know, the everyday work we are trying to accomplish using a basic bookkeeping software product
**Please purge our database or whatever backend MYOB work is needed to enable us to continue performing our basic daily work tasks without having to wait 30secs or more, each time we wish to make an entry. PLEASE

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 months ago

    Hi DebPMQ,

     

    Slow performance when you're just trying to get everyday work done isn't ideal, and we appreciate your patience while we worked through it. We did have an incident yesterday that affected uploads and caused some wider performance issues across AccountRight. That's all been sorted now, so things should be running normally again on your end. We also know there are still a few ongoing performance quirks with unpaid bills and purchase reports depending on entries and volume, and our team's continuing to fine-tune those so they work a whole lot smoother.

     

    Regards,

    Sai 

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