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RebeccaE's avatar
RebeccaE
Member
4 days ago

Automated Invoice Reminders not working

Hi All,

 

Has anyone else had issues with the Automated Invoice Reminders not working in MYOB AccountRight Plus?   

 No reminders nor overdue invoice emails have been sent out from our MYOB system for the past 4 months.  I have been asking MYOB Support to address this for the past 6 weeks and I am getting nowhere.  No-one follows up and the issue is not fixed.  

We are also seeing that some of our invoices are not reaching our customers as MYOB says they have been emailed but not viewed and these customers tell us that they aren't receiving the emails. 

Can anyone here offer any advice on how to fix this? 

 

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 days ago

    Hi RebeccaE,

     

    Thanks for checking in. That’s a long time to be dealing with invoice reminder issues, and it’s not the experience we want for you.

     

    It looks like you’ve already gone through quite a bit of troubleshooting with the team and still haven’t had a resolution, which would be really frustrating. I can also see the case has been closed, but based on what you’ve described, it sounds like this should be looked at again. As this may need a more detailed investigation, potentially with one of our product specialists, the best next step would be to reply directly to the case email so it can be reopened. From there, we can work on getting it reviewed further.

     

    Cheers,

    Princess

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