Automated Invoice Reminders not working

Hi RebeccaE,

Thanks for checking in. That’s a long time to be dealing with invoice reminder issues, and it’s not the experience we want for you.

It looks like you’ve already gone through quite a bit of troubleshooting with the team and still haven’t had a resolution, which would be really frustrating. I can also see the case has been closed, but based on what you’ve described, it sounds like this should be looked at again. As this may need a more detailed investigation, potentially with one of our product specialists, the best next step would be to reply directly to the case email so it can be reopened. From there, we can work on getting it reviewed further.

Cheers,

Princess