Hi SDuddy,
I'm sorry to hear that an automatic reminder was sent for an invoice that had already been paid and reconciled. As the invoice was showing as paid on the reminder, it definitely shouldn’t have been sent. While reminders can sometimes be queued before a payment status updates, the fact that this payment was made over a week ago means this needs further investigation. We’ll need to review the invoice payment allocation and reminder activity to see why it was included. Please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can investigate this further and check whether any other paid invoices have been affected.
Regards,
Sai
