Forum Discussion
Tracey_H
2 years agoFormer Staff
Hi mightymix
Thanks for your post. The post, Reversals in the Prepare electronic payments window, has instructions for handling this situation.
If you still need assistance with this can you provide the following information:
- did you delete or reverse the original electronic payment transaction?
- how many payment transactions are listed in the Reconcile accounts window?
- did you delete or reverse the Pay bills transaction?
Screenshots would be great, make sure sensitive information is removed from screenshots prior to posting on the public Forum.
Please let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.