Forum Discussion

Stevo1's avatar
Stevo1
User
3 years ago

BPAY Needs to be able to be disabled or the charges added on.

BPAY Needs to be able to be disabled or the charges added on.
ChrisMYOB's avatar
ChrisMYOB
Former Staff

Hello Stevo1 

 

Welcome to the Community Forum.

 

The only way to disable BPAY payments would be to turn off online invoicing as a whole. You can provide your feedback on our website here about not being able to exclude BPAY payments or pass the charges on. 


GEMonster's avatar
GEMonster
Experienced Cover User
3 years ago

Chris, disabling the whole online invoicing function is not the solution.

 

BPay fees not being on-charged to customers has been an issue for years, and despite multiple posts on this subject, it still remains.     Please, if the surcharges for BPay cannot be on-charged, just like Credit Cards then we need the option to turn off BPay without affecting online credit card payments.  We pay a monthly subscription to use MYOB, and this issue needs to be solved, not ignored.

  • henry_'s avatar
    henry_
    Contributing User
    2 years ago

    Agree with this, we need an option to switch off BPay while leaving the other online payments on.

    • ChrisMYOB's avatar
      ChrisMYOB
      Former Staff
      2 years ago

      Hello henry_ 

       

      The feature is not within the software. 

      I do not have an ETA on when or if this feature will be implemented. 

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      7 months ago

      Hi Stevo1, henry_,

       

      Thank you for sharing your feedback regarding the need for the ability to disable BPAY or add charges. I understand the importance of having such options to meet your needs. Your input is highly valuable, and I want to assure you that we take customer feedback seriously. I will forward your suggestions to the team responsible for feature updates and enhancements. We appreciate your insights and recommendations, as they contribute to making our services better.

       

      If you have any more thoughts or if there's anything else you'd like to share, please feel free to do so.

       

      Cheers,

      Princess

  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    2 years ago

    Hello GEMonster 

     

    Sorry for my delay in responding. 

     

    I have passed on the feedback about this.


    Have you heard of our AccountRight Ideas Exchange? It's where you can give and vote for other suggestions that go directly to our developers. You might like to add your feedback here too

     

     If you have any further questions about electronic payments, please don't hesitate to ask.