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paulas's avatar
paulas
Experienced User
2 days ago

Bugs in Accountright items codes we need someone to fix please

I would like this escalated - I have just spent 30 minutes and my office manager has also spent 30 minutes with your support people who can help with this.

We have two item code issues in company file 3.  On shows 0 in stock when running the item list summary but when you go into the code its a - amount as per below

and this one shows zero in stock but shows -1 when we run the item list summary

hoping someone can fix these for us at the back end - we have tried everything - inventory adjustments etc, but nothing we can fix ourselves and neither can your support people - its a corruption/bug of some sort

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    7 hours ago

    Hi Paulas,

     

    I'm sorry to hear that you had trouble fixing the issue with phone support. The support team can run some fixes on your file to correct the differences in the on-hand values of the two items. I recommend reaching out through other avenues, such as creating a support ticket from the MyAccount window or using the live chat feature through MOCA.

     

    Regards,
    Genreve

    • paulas's avatar
      paulas
      Experienced User
      7 hours ago

      Do I still need to do a support ticket - they seem to go nowhere though sorry 

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator
        5 hours ago

        Hi Paulas,

         

        It's best to reach out to our support team, as they'll need to run a specific script on your file to resolve the issue. This will help address the problem effectively.

         

        Regards,

        Sai 

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