Forum Discussion

AppBook's avatar
AppBook
3 years ago

Cancel one of my subcriptions

We have two subscriptions to AccountRight and I want to cancel one of them as we haven't used it for over a year.  How do I do that please? Thank you in advance.
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi AppBook, 

     

    Thanks for confirming that, looking at the account that is one of the files linked to your AccountRight live subscription. We will need to cancel this as you're not cancelling the whole subscription. Please send me a private message with the following information so I can assist:

    • Serial number 
    • Your full name and email address 
    • Business name 

    Note: Please make sure to take a back up of your online file before we cancel this subscription licence. 

     

     

    Update: resolved. 

AppBook's avatar
AppBook

HI Melissa

 

The SN 01670.  The one we want to cancel is "The Moltoni Superannuation Fund" please.

 

Thank you

Olinda

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi AppBook, 

 

Thanks for confirming that, looking at the account that is one of the files linked to your AccountRight live subscription. We will need to cancel this as you're not cancelling the whole subscription. Please send me a private message with the following information so I can assist:

  • Serial number 
  • Your full name and email address 
  • Business name 

Note: Please make sure to take a back up of your online file before we cancel this subscription licence. 

 

 

Update: resolved. 

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