Forum Discussion
AmandaCL
2 years agoMYOB Moderator
Hey ComfreyTree,
Welcome to the Community Forum! I'm here to make sure we get to the bottom of your issue.
When you open up the invoice that your customer has paid, is it currently sitting as Open? In order for the Invoice to be marked as Closed, a payment needs to be applied against it. More information and instructions about Customer Payments can be found here.
Feel free to send me a Private Message if the issue persists.
Cheers, Amanda.