Forum Discussion

DaniGW's avatar
DaniGW
Experienced User
5 months ago

Card/Bill Attachment window won't close

I have noticed in the last couple of days, that if an invalid file type attachment is dragged into the Card Attachments or Bill Attachments window or the that the close window button is greyed out an...
DaniGW's avatar
DaniGW
Experienced User
5 months ago

I understand about the invalid file types, my issue is that suddenly I can't close a window because of the invalid file.

 

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
5 months ago

Hi DaniGW,

 

Just having a quick look at the screenshot, aside from the Close button, were you able to click the little X up the top of the window to shut it? Sometimes that works even when the main button doesn't want to play nice. If it's still stubborn, clearing your AccountRight cache might do the trick and reset things.

 

Regards,

Sai 

  • DaniGW's avatar
    DaniGW
    Experienced User
    5 months ago

    Hi Sai,

    No, the X button doesn't work, neither did clearing the cache.

    • Shella_A's avatar
      Shella_A
      MYOB Moderator
      5 months ago

      Hi DaniGW,

       

      Thanks for the update. If it still acting up after doing all the previous workaround suggested, best bet is to give our live chat team a buzz via our virtual assistant MOCA so we can look at this further and help you sort it out.

       

      Cheers,

      Shella

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