Hey Sisley,
You’ve described the situation really clearly, and I can see why the GST shift is giving you grief with your overseas customers. To keep things running smoothly, you can set up a separate item just for your import pricing or simply override the price each time you raise an invoice, whichever feels easier for you. You can also reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account if you have questions about item setup.
Cheers,
Doreen
